Myford Touch Screen Freezes

Okay, this morning my wife calls and says myford touch screen didn't start and remained a black screen. She did the shut off and open door routine, but nothing. It was pouring rain and dark and she had to take off before she would be late to work. After 8 miles of driving the screen comes up partially and reads "Microsoft Update". This is the first I've ever heard of anything referring to a MS update. Why can't Ford or it's website "syncmyride.com" ever tell us what's happening. Everyday when I call they just tell me that they have my address and it will be sent to you by March 31, 2012. Come on now, just send it and I hope that will fix all the issues that I'm having with sync, before it causes us to have an accident.